Customer service

How can we help?

Answers to questions that travelers ask, from the first search to the release of the deposit. If your question isn’t listed, let us know and we’ll include it.

Find your booking

Check, change or cancel your booking yourself. No account needed.

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Have you booked yet?

The questions change once you have a booking, so we split them.

I’m planning a trip

Payment and deposit

Credit cards, debit cards and holds.
1 question
Do I Need a Credit Card to Rent a Car?

Yes, at most rental companies. The desk places the security deposit on a physical credit card in the main driver's name, and debit or prepaid cards are usually turned down at pickup. Some providers allow pickup without a credit card under specific conditions.

Read the full answer: Do I Need a Credit Card to Rent a Car?

Driver requirements

Age, license and who can drive.
1 question
Is There a Minimum or Maximum Rental Age?

Yes. You can rent from 18, though some countries set a higher minimum, and most rental companies accept drivers up to 99. Drivers under 25, and from 65 with some providers, may pay an extra fee or see fewer cars; your search results show what applies to your age.

Read the full answer: Is There a Minimum or Maximum Rental Age?

Choosing the right car

Size, gearbox, 4x4 or electric.
1 question
Which Size of Car Do I Need?

Start with how many people and large suitcases you're bringing. Two people with regular luggage are usually fine in a compact, a family of four with suitcases fits better in a full-size car or station wagon, and groups of six or more need a minivan.

Read the full answer: Which Size of Car Do I Need?

Not the answer you needed?

Ask us before you book

About a country, a rental company, a deposit or a document: send it through the contact form. You don’t need a booking, and there’s no ticket queue between you and us.

  • Tell us the country, and your dates if you have them
  • Add the driver’s age if it’s under 25 or over 70